Public Offer Agreement

1. Definitions

1.1. The terms of the Agreement govern the relationship between the Customer and the Provider and contain the following definitions:

Tourist, tourism product, tourist voucher

These terms are interpreted in accordance with Article 1 of Federal Law No. 132-FZ of 24 November 1996 “On the Fundamentals of Tourism Activities in the Russian Federation”, as amended.

Provider

Individual Entrepreneur Alexey Sergeyevich Renzhin, Taxpayer Identification Number (INN): 519052168280.

Offer Agreement

An agreement between the Provider and the Customer for tourism services, concluded through acceptance of the offer.

Acceptance of the offer

Full and unconditional acceptance of the offer’s terms through actions by the Customer expressing an intention to use the Provider’s Website to arrange services.

Website

The publicly accessible resource at https://visit-teriberka.com, available for unrestricted viewing, which displays information about the types of services provided by the Provider.

Customer

A User, legal entity or individual who has accepted the offer and thereby becomes a customer of the Provider’s services under the concluded Offer Agreement.

Request

A properly completed request by the Customer to receive services selected on the Website.

User

An individual with legal capacity who is at least 18 years old and has the legal right to enter into contractual relations with the Provider.

Payment system

A company providing an electronic payment acceptance service on the Website for the benefit of the Provider.

Payment

Funds transferred by the User to the Travel Company to pay for booked tours.

Authorisation

The process of analysing, on the Travel Company’s server, identification data entered by the User (information used to verify the claimed identity), to determine whether the User is entitled to receive Services and/or use the user interface.

Internet acquiring

Accepting card payments online through a specially developed web interface provided by banks or payment systems, enabling payments in online shops.

The Agreement may use terms not defined above. Such terms shall be interpreted in accordance with the text of the Agreement.

2. Subject of the Agreement

2.1. The subject of this Agreement is the Provider’s provision of excursion and other services to the Customer in accordance with its terms. In this Agreement, excursion services mean an assembled package of excursion services for a one-day or multi-day excursion within the Russian Federation.

2.2. Information about the list, content and consumer characteristics of excursion services is provided on the Provider’s Website: www.visit-teriberka.com.

2.3. The Customer accepts the terms of this Agreement in full. Completion by the Customer of registration actions on the Provider’s Website and the procedure for paying for excursion services constitutes evidence of full and unconditional acceptance of these terms.

2.4. The Provider and Customer communicate by email at info@visit-teriberka.com, and by telephone calls, phone messages and messengers at +7 999 227 44 77.

2.5. The time at which services are provided to the Customer under the Agreement, both at individual stages of its performance and under the Agreement as a whole, is the Time of Provision of Services.

2.6. Unless otherwise provided by this Agreement or arising from the nature of the obligation or legal requirements, the Customer’s contractual rights and obligations also extend to the tourists for whose benefit this Agreement is concluded.

3. Conclusion of the Agreement

3.1. The Agreement is considered concluded when the Customer pays for the Provider’s Services in accordance with clause 5.4.

3.2. By accepting the Agreement in the manner specified in clause 3.1, the Customer warrants that they have read, agree to, and fully and unconditionally accept all its terms.

3.3. The Customer understands that acceptance is equivalent to concluding the Agreement on the terms set out in it.

3.4. The Offer takes effect upon its Acceptance by the Customer and remains in effect until the excursion ends. The deadline for acceptance is considered met if the Provider receives acceptance within the above period.

Where acceptance sent on time is received late, it is not considered late unless the Provider immediately notifies the Customer that it was received late. If the Provider immediately notifies the Customer that late acceptance is accepted, the Agreement is considered concluded.

4. Rights and obligations of the parties

4.1. The Customer shall:

4.1.1. Provide the Provider with authentic, accurate and sufficient documents necessary for excursion services, and bear responsibility for any delay in providing them.

4.1.2. Pay for the Services on time and in full in accordance with the Agreement.

4.1.3. Independently review information about the selected tour (programme, date and price) on the Provider’s Website, https://visit-teriberka.com.

4.1.4. During the trip: respect and comply with the laws, social order, customs, traditions and religious beliefs of the place of temporary stay; observe the rules for protecting nature and historical and cultural monuments; observe personal safety rules; take personal preventive measures during epidemics; treat third-party property with due care and diligence, comply with third parties’ rules for using it and cause no damage to it; immediately inform the Provider and representatives of the receiving party of any failure or improper performance by third parties of services included in the tour; and familiarise the participants named in the Agreement and tourist voucher with the Agreement and all information provided by the Provider where the Customer concludes this Agreement not only on their own behalf but also on behalf of or for the benefit of third parties. The Customer warrants that they are authorised to conclude the Agreement for those persons’ benefit.

4.1.5. Arrive on time at the tour starting point and transport departure point. The Customer bears all costs associated with late arrival due to disruption of transport schedules, traffic congestion or emergencies. Failure to appear or late arrival for departure is treated as refusal to perform the Agreement.

4.1.6. If refusing Services agreed by the parties, notify the Provider at least 21 calendar days before their actual provision begins.

4.1.7. Confirm with the Provider in good time (the day before departure) the departure time and place, trip date and other essential details.

4.2. The Provider shall:

4.2.1. Provide the excursion Services included in the tourism product in a manner safe for the Customer’s life, health and property and for the environment.

4.2.2. Provide excursion services in full in accordance with the programme selected by the Customer. The Tour price is determined by the Provider and published on the Website.

4.2.3. Provide accurate information about the itinerary, accommodation and living conditions, meals, transfers, leisure programme and other related services, including timely information about the group meeting point, meeting and departure times, and timely answers to any questions arising in connection with the Services.

4.2.4. Use all personal data and other confidential information about the Customer only to provide services under the Agreement, and not disclose documents or information about the Customer held by the Provider to third parties.

4.2.5. Provide a report on services rendered upon the Customer’s written request.

4.2.6. Provide the Services stipulated by the Agreement with the assistance of third parties without obtaining the Customer’s agreement.

4.2.7. Notify the Customer promptly of changes to the terms of the Services. All changes are published on https://visit-teriberka.com.

4.2.8. Notify the Customer promptly of all changes to the tour terms arising from a material change in the circumstances on which the parties relied when concluding the Agreement, or from force majeure.

4.2.9. The Provider is not responsible for non-performance of the Agreement:

• in the event of force majeure (natural disasters, wars, epidemics, accidents, etc.);
• if the services (tour) have not been paid for within the agreed deadlines;
• for additional services not included in the Request or tourist voucher, or where the Customer independently changes individual elements of the programme (excursion programme, transfer, accommodation location or category, late arrival at the group meeting point, etc.), resulting in additional costs for the Customer;
• for the safekeeping of luggage and personal belongings.

4.2.10. Accept payment for the Services and prepare all documents necessary to provide them.

4.3. The Customer is entitled to:

4.3.1. Receive the paid-for services in accordance with this Agreement.

4.3.2. Receive information from the Provider about the timing and terms of the services.

4.3.3. By agreement with the Provider, change the number and composition of third parties for whose benefit this Agreement is concluded. Changes or cancellation are valid upon the Customer’s written request and the Provider’s subsequent written confirmation of the change.

4.3.4. Terminate this Agreement at any time subject to the refund rules in section 9.

4.4. The Provider is entitled to:

4.4.1. Independently determine the specialists providing the Services and the content of the leisure programme.

4.4.2. Independently determine the forms and methods of providing the Services based on legal requirements and the specific terms of the Agreement.

4.4.3. Obtain information necessary for the Services through written and oral requests.

4.4.4. Cancel a tour Request if payment is not received from the Customer.

4.4.5. Unilaterally terminate this Agreement with the Customer. Termination takes effect on the date the corresponding email is sent to the Customer.

4.4.6. Conclude and perform agreements with third parties directly providing services included in the tour.

4.4.7. Provide a tourist-class minibus for transport where the group contains fewer than 24 tourists.

4.4.8. Change the Customer’s seat depending on the specific position of the bus doors and the number and arrangement of seats. Bus seat numbers are not a mandatory part of the Agreement.

4.4.9. Cancel a booked tourism product due to insufficient group numbers no later than 5 days before the first tour service, or no later than 2 days before the tour for weekend routes (Friday–Sunday). In this case, the Provider refunds the full price of the paid voucher without any compensation, or may, by agreement, credit the payment towards another trip.

4.4.10. Refuse services on the following grounds:

• violation of public order or disturbance to others;
• alcohol or drug intoxication, or violation of other rules of public conduct;
• possession, transport or distribution of drugs, illegal possession of weapons, etc.;
• improperly prepared personal documents (absence of family member entries in the Customer’s passport, missing or incorrectly prepared authorisations for minor children, etc.).

5. Service prices and payment procedure

5.1. Excursion prices are determined by the Provider and published on https://visit-teriberka.com. The Provider may unilaterally revise tour prices.

5.2. Payments between the Provider and Customer are made in Russian roubles. The Provider’s excursion services are not subject to VAT because the Provider uses the simplified taxation system.

5.2. Payment for Services under the Agreement is made by prepayment at the time of booking, with the balance paid to bring payment to 100% on the first day of service provision.

5.3. The Provider may unilaterally change Service prices at any time. These terms take effect upon publication in the manner established for publishing the offer.

5.4. The Customer may pay for services under the Agreement by any of the following methods:

• transferring funds in the currency of the Russian Federation (roubles) to the Provider’s bank account. The Customer’s payment obligations are considered fulfilled on the day funds are credited to that account;
• transferring funds through internet acquiring: Sberbank, Tinkoff Bank or Alfa-Bank;
• paying cash to the Provider.

Payment for a tour is deemed made when the Customer’s funds reach the Provider’s bank account.

5.5. The Provider recalculates the tour price after notifying the Customer in advance, and the Customer pays the necessary additional amount where the price changes because of increased transport tariffs; new or increased taxes, levies or other mandatory payments; or other circumstances beyond the Provider’s control.

6. Personal data

6.1. To fulfil the Agreement, the Customer agrees to provide and consents to the processing of personal data in accordance with Federal Law No. 152-FZ of 27 July 2006 “On Personal Data”, on the terms and for the purposes of proper performance of the Agreement. “Personal data” means personal information the Customer independently provides about themselves to accept the offer.

6.2. The Provider guarantees the confidentiality of the Customer’s personal data and gives access only to employees who need the information to fulfil the Agreement, ensuring that those persons maintain confidentiality and security during processing.

7. Liability of the parties

7.1. The parties are liable for failure to perform or improper performance of their obligations in accordance with the Agreement and Russian legislation.

7.2. A contractual penalty is payable only on the basis of a substantiated written demand by the parties.

7.3. Payment of a penalty does not release the parties from their obligations under the Agreement.

7.4. Customer’s liability

7.5. Provider’s liability

7.5.1. The Provider is liable for inadequate information about the Services and the Provider, including harm to the Customer’s life, health or property resulting from failure to provide complete and accurate information; for selling a defective tourism product, including breaches of quality and safety requirements; for breaches of Service deadlines or other Agreement terms; and for harm to the Customer’s life, health or property caused by defects in the tourism product.

7.5.2. The Provider is released from liability for failure to perform or improper performance if it proves that this resulted from force majeure or the Customer’s breach of established rules for using the results of the Service.

7.5.3. The Provider is not responsible for services under a transport agreement concluded with the Carrier to bring the Customer to hotels or tourist facilities and take them away. Transport costs are included in the Services under this Agreement. Under applicable Russian law and the transport agreement, responsibility for obligations arising from and connected with passenger transport rests with the Carrier.

7.5.4. The Provider is not responsible for Services failing to meet the Customer’s unreasonable expectations or subjective assessment.

7.5.5. The Provider is not responsible for material or non-pecuniary harm caused by the Customer’s failure to observe personal safety measures; damage, loss or theft of personal luggage, valuables or documents during the trip; or other harm caused to the Customer by third parties.

8. Grounds and procedure for amendment and termination

8.1. The Customer may amend or cancel a previously submitted excursion Request (terminate the Agreement) by sending the corresponding notice to the Provider no later than 7 (five) working days before the cancellation (amendment) penalties for booked services specified in clause 9.3 take effect, unless otherwise agreed by the parties.

8.2. A cancellation request must be submitted in writing and personally signed by the Customer. The cancellation date is the day (excluding weekends and public holidays) on which the Provider receives the Customer’s letter. Oral cancellation of booked services by telephone is not accepted.

8.3. If the Customer refuses excursion services confirmed by the Provider, all Provider expenses connected with organising the tour are non-refundable. The Customer may refuse services (a tour) at any time by reimbursing all actual Provider costs: all expenses (overheads) related to performing this Agreement, the Provider’s remuneration, and losses resulting from cancellation (hotel, transport, excursion and additional service reservations, meals, etc.), amounting to:

• cancellation of excursion services 7 to 5 banking days before the tour start date: retention of 50% of the full tour price;
• cancellation of tourism services 3 or fewer banking days before the tour start date: retention of 100% of the tour price.

8.4. If the Provider initiates cancellation and rescheduling of the Tour, it either provides a tour equivalent to the Order on other dates agreed by the parties or refunds the full price of the paid services.

9. Refund procedure

9.1. When terminating the Agreement and/or refusing a tour, the Customer sends written notice in accordance with clause 1.1. The Provider reviews it within 2 working days and determines the refund amount in accordance with clause 9.3.

9.2. The Customer completes a refund application and sends it by email to info@visit-teriberka.com, or in hard copy to: Office 28, 3 Komsomolskaya Street, Murmansk, 183038, Russia.

9.3. The refund application must contain:

• the Customer’s details;
• the tour name or a link to the tour, including the tour date;
• the method used to pay for the tour;
• the reason for the refund.

9.4. After receiving the refund request, the Provider returns the funds:

• for payments by bank card or online banking: to the Customer’s payment card used for the payment, within the time limits specified by banking transaction rules;
• for cash payments or payments at a bank branch: in cash at Office 28, 3 Komsomolskaya Street, Murmansk, 183038, Russia;
• for payments from a bank account: to the Customer’s bank account from which the transfer was made.

9.5. Failure to appear or late arrival for the tour start is treated as the Customer’s refusal to perform the Agreement and does not entitle the Customer to a refund of funds transferred to the Provider.

10. Resolution of disputes

10.1. In accordance with Article 10 of the Russian law “On the Fundamentals of Tourism Activities in the Russian Federation”, the Customer must submit any written complaint about the quality of tourism services no later than 20 (twenty) days after the trip ends. Complaints are considered within 10 (ten) days of receipt. During this period, the parties inform each other of the decision made. Compensation is provided if the complaint is recognised as justified.

10.2. For failure to perform or improper performance of the obligations under this Agreement, the parties are liable under applicable Russian law. Disagreements are resolved through bilateral negotiations; if agreement cannot be reached, they are referred to the Arbitrazh Court in Murmansk.

10.3. Matters not governed by this Agreement are governed by applicable Russian law.

11. Force majeure

11.1. The parties are released from liability for total or partial non-performance if it results from force majeure, namely critically low temperatures, icy conditions, blizzards and road closures, fire, flood, earthquake, strikes, war, actions of public authorities or other circumstances beyond the parties’ control.

11.2. A party unable to fulfil its obligations must notify the other party in writing promptly, and no later than 2 calendar days after force majeure occurs, providing supporting documents and links to information on competent authorities’ online resources.

11.3. The parties acknowledge that their insolvency does not constitute force majeure.

12. Other terms

12.1. The following attachments form an integral part of the Agreement: the booking request, copies of invoices paid by the Customer, the tourist voucher, tourist information notes, route safety instructions and a services completion certificate (for legal entities).

12.2. By accepting this Offer Agreement, pursuant to Article 9 of Law No. 152-FZ of 27 July 2006, the Customer consents to the use by any method of their first name, surname, patronymic, contact telephone number, email address and postal address, and the personal data of third parties named in documents provided to the Provider, solely for the Provider’s performance of this Agreement.

12.3. The parties have no accompanying oral arrangements. The Agreement’s text fully reflects the parties’ actual intentions.

12.4. The parties acknowledge that if any provision becomes invalid during the Agreement’s term due to a change in legislation, its other provisions remain binding for the duration of the Agreement.

13. Addresses and details of the parties

13.1. Provider:

Bank details

Settlement account

40802810832240002176

Bank

Saint Petersburg Branch of Alfa-Bank JSC

Correspondent account

30101810600000000786

Bank Identification Code (BIK)

044030786